Commercial terms - "Fair and square"


We always try to send out goods ordered directly from our e-shop within 24 hours of receiving the order. If you choose to pay by transferring your payment onto our account, then we send out your order within 24 hours of the money being received on our account at: Raiffeisen Bank, account no. 9428787001/5500 (IBAN - CZ3555000000009428787001, SWIFT - RZBCCZPP). If, by some combination of unhappy accidents, we are unable to meet this deadline, we will promptly let you know.  

Parcel collection point – If your chosen method of delivery is through a parcel collection point, then your transport is free of charge throughout the Czech Republic. For all relay points and other information about this service, got to

GLSIf you are in a hurry to receive your goods and want them delivered to your door, choose the parcel service GLS. They will deliver the parcel to you at home or at work for 98 CZK.


Cash on delivery - using this payment option you pay when you receive the parcel at the parcel collection point or from the GLS courier.

Bank transfer - If you choose to pay by bank transfer we will send you a call for payment, together with all our details necessary for making such payment, to the email address you gave during the first step taken when placing your order. To make sure we match up your payment with your order, be sure to enter your order number as the “variable symbol” on your payment.

Our warranty for you

A two-year warranty period applies on all goods purchased from our Industry Jewels e-shop. The invoice we attach to every order is your warranty. The most important thing for us is your satisfaction, which means that should you have any complaints we will deal with each of them as fast as we can, at the latest within 30 days.

Any order that has not yet been despatched can be cancelled without charge. For goods that have already been sent out, you have a 14-day period during which you are entitled to return goods free of charge without explanation. Goods returned in this way must not be damaged, must be in their original packaging, and may not be sent cash on delivery.

Get in touch

Have you got a question, comment or a proposal? Email us about it at, or use the link at the bottom of this page.

Personal data

To help us better understand your needs and to constantly improve how our website and e-shop function, we collect and evaluate data on visits to our site using cookies. By browsing through and purchasing from our site you are consenting to the collection of such data. You can be 100% sure, however, that we would never divulge confidential data to third parties.


The operator of our Industry website is Václav Ptáčník, address: Luční 32, 616 00 Brno, corporate ID No.: 03447472, registered in the Trade Licensing Register administered by the Brno Municipal Court. The operator is not a VAT payer.

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